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Customer Reviews

"Very impressed"

We have had confirmation that the 3 companies put forward to us will all be visiting us within days

Stephen Harrop

"Solar Guide review"

A very swift and efficient response to my enquiry.

John

"Solar panel system"

Ian Beattie and his knowledgeable team did a thorough, professional job. had a good in depth discussion about install process and time span. panel fitters arrived as planned spent day one fitting panels. day two Ian and assistant arrived and spent day fitting hardware. job completed that day. no fuss no mess. excellent result.Ian thoroughly knowledgeable about system and running of it. This was a great experience for me and have had follow up contact with Ian to check how things are. All together this was an excellent choice of installers.

J b brown

"Mixed views and experiences"

With the spiralling popularity of solar panels recently, direct enquiries with solar companies invariably return no response in my experience. By contrast, Solar Guide do at least put you in touch with companies who want your business. They are friendly and helpful. I dealt with Solar Guide twice. The first time they disappointingly provided only one company, ECH Group. I signed up with them and paid a 25% deposit. Unfortunately they proved to be a poorly managed company and ultimately wasted three months of my time. I would strongly suggest Solar Guide cease referring this company to avoid customer dissatisfaction and damage to their own reputation. My second dealing with Solar Guide three months after my first experience, proved more successful. This time they referred three companies to us: Confusingly one was from a company operating under a different name to that offered. However, unlike ECH, they carried out a site survey and were responsive, competitive and helpful. I was put off the second company by the person claiming to be the owner. His telephone sales patter employed hard sell tactics and inaccurate claims about his company and the components they and other companies do and do not supply, plus the sheer number of pushy emails, texts and follow-up phone calls received. I’m pleased to say I ended up using the third company, CRG Direct and have absolutely no complaints. From start to finish they did everything the way it should be done, in a friendly, efficient and professional manner for a competitive price. I am very pleased with the result. So thank you Solar Guide for referring them. In conclusion, Solar Guide provide a useful service which can produce very good results and very poor results. It would be good for future customers if they looked deeper into the companies they refer and weed out those that don’t have a proven track record, employ questionable practices and/or fail to live up to their claims.

MM

"Must read"

True to there word people did ring some were pushy others very helpful ,this is still a mine field of truthful people and pushy timeshare salesmen hopefully will filter out

Glenn

"Good site, good delivery."

They did exactly what they said they would, identifying two very competent, accredited suppliers.

David Himsley

"Very efficient"

Very efficient, I was contacted by three viable alternative installers within an hour.

Billy Rib

"Professional"

Professional, knowledgeable and friendly.

Kirsty Miceli

"I was lost in the process of starting a…"

I was lost in the process of starting a search into solar panel installation and issues around that. A message to Solar Guide evoked a response from a team who know about these issues and they continued the search on my behalf and found me several contacts who, in turn advised and supported my efforts. Very pleased 😀

Geoffrey Bainbridge

"This service is brilliant"

This service is brilliant. I had no idea where to start looking, answered a few short questions, then suddenly was presented with a number of choices. Within hours, I was receiving calls and emails asking for further info with no hard sell and all are accredited. We're still reviewing our options but are definitely in a great position to choose the supplier giving us the deal we desire at the right price.

Cheryl

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We pride ourselves on working with the best solar companies and installers. Take a look at some of our customers reviews - they may just help you make your choice.

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A very good experience of dealing with solarxpress. The sale team were friendly, helpful, knowledgeable and not at all pushy. They were our company of choice after getting several other quotes. The installation team arrived punctual on the day ,took time to explain fully what they would be doing and what we could expect , they left the site in a very clean and tidy state, with the system up and running, exceptionally professional. The cost was good value for money.

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Panels not yet installed but so far impressed by customer service, information and general approach.

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Very good to deal with , had a problem with some of the instillations which were soon rectified

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